PRIVACY POLICY

01 Information We Collect

When you place an order or interact with our website, we may collect the following information:

• Contact information — your name, email address, phone number, and shipping/billing address
• Order details — product selections, quantities, sizes, and special instructions
• Uploaded artwork files — design files you submit for printing (PDF, AI, EPS, PSD, PNG, JPG)
• Payment information — processed securely through Stripe (see Payment Processing below)
• Device and usage data — browser type, pages visited, and basic analytics via cookies

02 How We Use Your Information

We use the information we collect to:

• Process and fulfill your print orders
• Communicate with you about order status, shipping, and delivery
• Perform design checks and send proof approvals
• Respond to customer service inquiries
• Improve our website and services
• Send order confirmations and shipping notifications

We will never send you unsolicited marketing emails without your explicit consent.

03 Payment Processing

All payments are processed securely by Stripe. When you enter your credit card or payment information at checkout, that data goes directly to Stripe's secure servers.

We never see, handle, or store your credit card numbers. Stripe is PCI DSS Level 1 certified — the highest level of security in the payment industry. For more information, visit Stripe's privacy policy.

04 Uploaded Artwork Files

When you upload artwork files for printing, those files are stored securely on our systems solely for the purpose of fulfilling your order.

Uploaded artwork files are deleted within 30 days of order completion. We do not share, sell, or use your artwork for any purpose other than producing the products you ordered.

If you need us to retain your files for reorders, let us know and we can accommodate that request.

05 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties. Period.

We may share limited information with trusted service providers who help us operate our business, such as:

• Stripe — payment processing
• UPS / FedEx — shipping and delivery
• Google Analytics — anonymous website usage data

These providers only receive the minimum information necessary to perform their services and are bound by their own privacy policies.

06 Cookies

We use basic cookies and similar technologies for:

• Website analytics (understanding how visitors use our site)
• Remembering your preferences and cart contents
• Ensuring the website functions properly

We do not use cookies for targeted advertising or cross-site tracking. You can disable cookies in your browser settings, though some site features may not work correctly.

07 Data Security

We take reasonable measures to protect your personal information, including encrypted connections (HTTPS), secure file storage, and limited access to customer data.

While no method of transmission over the internet is 100% secure, we are committed to protecting your information to the best of our ability.

08 Your Rights (California / CCPA)

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we don't sell it, but you still have this right)
• Not be discriminated against for exercising your privacy rights

To exercise any of these rights, contact us at the email below.

09 Contact Us

If you have questions about this privacy policy or want to make a data request, contact us at:

Email: orders@freshprintsink.com

Fresh Prints Ink.
Fort Lee, NJ